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Frequently Asked Questions

Below are common questions we receive and the answers you’re looking for. If you can’t find the help you’re looking for, please call or contact us.  Click a question to reveal the answer then click a new question for more answers!

How do I enroll in a class?

You have two options:

Purchase training directly on our web site. Once you find a course you want to take, click the shopping cart button. When you have all your courses selected then proceed to checkout.

Contact an Account Executive directly at 919-595-8200.

Can I request a course that is not on your schedule or available when I need it?

Yes! If you need to take a course that is not on our schedule or not available at the right time, we will work with you to find the best solution. Contact us at 919-595-8200 or sales@nationalbusinesstraining.com to discuss available options.

What type of payments are accepted?

We accept Visa, American Express and Master Card. We also accept Pre-Paid Training Coupons, Microsoft Software Assurance Training Vouchers (SATV) or Cisco Learning Credits.

When will my credit card be charged?

Your credit card will be charged once your order has been confirmed.

When will my class enrollment be confirmed?

After purchasing online, you will receive an email confirming your order submission. This is not your enrollment confirmation. Once we review your order and confirm course availability, you will receive an email with a transaction code which confirms your enrollment. It can take up to 24 hours for final confirmation.

What is your cancellation policy?

Cancellation Agreement for Public Application Class Enrollment:
National Business Training must be notified in writing 7 or more business days in advance of your scheduled class date should you need to withdraw, cancel, or reschedule your reserved seat in the class. This will secure your ability to reschedule or receive a refund. Withdrawals, cancellations, or rescheduling notifications, (late cancellations), received in writing less than 7 business days prior to a scheduled class will not receive a refund or cancellation of unpaid invoice. Late cancellation notifications will be given one opportunity to reschedule. A reschedule fee of up to $75 and the cost of any additional labs may be required depending on the delivery mechanism. The reschedule applies to the same class and must be within 6 months from the originally scheduled class date on a space available basis. All fees must be paid in full before the rescheduled enrollment will be confirmed. Additional special terms and conditions may also apply if the purchase is part of a special sales promotion. Classes may be rescheduled or cancelled by National Business Training due to low enrollment or for other business reasons.

Cancellation Agreement for Public Technical Class Enrollment:
National Business Training must be notified in writing 7 or more business days in advance of your scheduled class date should you need to withdraw, cancel, or reschedule your reserved seat in the class. This will secure your ability to reschedule or receive a refund. Withdrawals, cancellations, or rescheduling notifications, (late cancellations), received in writing less than 7 business days prior to a scheduled class will not receive a refund or cancellation of unpaid invoice. Late cancellation notifications will be given one opportunity to reschedule for a fee of $250 and the cost of any additional labs. The reschedule applies to the same class and must be within 6 months from the originally scheduled class date on a space available basis. All fees must be paid in full before the rescheduled enrollment will be confirmed. Additional special terms and conditions may also apply if the purchase is part of a special sales promotion. Classes may be rescheduled or cancelled by National Business Training due to low enrollment or other business reasons.

Inclement Weather Policy

National Business Training will publish closures and delays alongside other school closings on Channel 5 WRAL News. To check status online, go to http://www.wral.com.

For more details, please call 919-595-8200 for delay or closing information. There will be an alternate greeting that states the current date and whether the center is open as normal, delayed (with the open time) or closed for day and/or night classes. If the center has lost power there will be no greeting and students can assume that the center is closed.

Notifications will also be posted on this website, www.nationalbusinesstraining.com

How do I get to National Business Training?

National Business Training is located at:

5400 S. Miami Blvd., #150, Durham, NC 27703.

Our facility is in the Creekstone Crossing shopping center behind Wendy’s and Atlantic Tire, and across the street from Randy’s Pizza.

From I-40:

Exit 281, Miami Blvd. Turn left at the light.  Go through one stop light, then look for the entrance to the plaza on your right.