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Course

Cisco Unified Communications Training (ACUCM with AUC)

National Business Training - Computer Training

Course Summary

This course is a training program that provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. This course teaches the concepts of IP telephony based in system administration.

Course Schedule

    • This course is not currently scheduled. Call 919-595-8200 or email info@nationalbusinesstraining.com for dates or private training.
  • S - ScheduledGTR - Guaranteed to Run

Course Outline

1 – Introduction to IP Telephony

  • Exploring IP Telephony
  • Describing Deployment Models
  • Understanding Advanced Multisite Features

2 – Defining the Basic Configuration

  • Logging In to Cisco Unified Communications Manager
  • Examining Basic Server Configuration
  • Describing Multilevel Administration
  • Configuring DRS Backup and Restore Procedures

3 – User Administration

  • Understanding User Configuration
  • Using the User Web Pages

4 – Exploring Phone Registration and Cisco Unified IP Phones

  • Configuring System Parameters
  • Supporting Cisco Unified IP Phones
  • Exploring Phone Registration and IP Phone Communications
  • Utilizing the Bulk Administration Tool (BAT)

5 – Basic Route Plan Configuration

  • Implementing Dial Plan Connectivity
  • Creating Route Plans

6 – Route Filters and Digit Manipulation

  • Configuring Translation Patterns and Route Filters
  • Implementing Digit Manipulation

7 – Class of Control

  • Defining Class of Control
  • Using Class of Control Features

8 – Understanding Media Resources

  • Defining Media Resources
  • Exploring Media Resource Management

9 – Features and Services

  • Describing Basic Features
  • Exploring Hunt Groups
  • Describing Phone Services

10 – Introduction to Cisco Unity Connection

  • Overview of Cisco Unity Connection
  • Navigating Cisco Unity Connection
  • Understanding Call Handlers, Users, and Call Flow

11 – Configuration of Users and Contacts

  • Explaining Users and Contacts
  • Managing Multiple Users

12 – Implementation of Features

  • Implementing the Dial Plan
  • Understanding User Features
  • Accessing Voice Messaging and User Features

13 – Use of Cisco Unity Connection Applications, Tools and Reports

  • Designing an Audiotext Application
  • Using Cisco Unity Connection Tools and Reports
  • Using the DRS

14 – ACUCM v10.x Lab Outline
Lab 0: Connection and Orientation to the NterOne Voice Lab Environment
Lab 1: Configuring Cisco Unified Communications Manager Initial Settings
Lab 2: Backing Up Cisco Unified Communications Manager Using the Disaster Recovery System
Lab 3. Managing User Accounts in Cisco Unified Communications Manager
Lab 4: Implementing IP Phones
Lab 5: Implementing PSTN Gateways
Lab 6: Configuring Cisco Unified Communications Manager Call-Routing Components
Lab 7: Implementing Digit Manipulation
Lab 8: Implementing Calling Privileges in Cisco Unified Communications Manager
Lab 9: Implementing Cisco Unified Border Element (CUBE) for calls to and from the Actual PSTN
Lab 10: Implementing Media Resources
Lab 11: Implementing Call Coverage in Cisco Unified Communications Manager

15 – AUC v10.x Lab Outline
Lab 0: Connection and Orientation to the NterOne Voice Lab Environment
Lab 1: Configuring Cisco Unified Communications Manager (CUCM) Initial Settings
Lab 2: Implementing Cisco Unified Border Element (CUBE) for calls to and from the Actual PSTN
Lab 3: Verifying Cisco Unity Connection Default Services
Lab 4: Integrating Cisco Unity Connection with Cisco Unified Communications Manager
Lab 5: Implementing Unity Connection Voice Mailboxes
Lab 6: Unity Connection User Features
Lab 7: Implementing the Unity Connection Dial Plan
Lab 8: Understanding User Features
Lab 9: Using Cisco Unity Connection Tools and Reports

 

Course Objectives

After completing this course, students will be able to:

  • ¬†Describe the Cisco Unified Communications Manager network, service, and features
  • Understand the importance of and configuration of redundancy and high availability in the enterprise network
  • Describe user configuration and the user web interface
  • Explain basic phone options and the use of BAT
  • Explain the route plan and on-net/off-net calling
  • Describe the various media resources, including conferencing and MOH
  • Describe the basic phone features and use of hunt groups
  • Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system
  • Describe the components that are required for user call processing by Cisco Unity Connection
  • Implement the various features and options that are available to users in Cisco Unity Connection
  • Use the various applications, tools, and reports that are available in Cisco Unity Connection

 

Target Audience

The course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. Level 1 support is geared toward supporting phone users and making moves, adds, and changes to the desktop phone environment. Level 2 support is oriented to supporting changes in the organization, such as opening new office locations or relocating departments.

 

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