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Course

50331 Windows 7, Enterprise Desktop Support Technician

Course Summary

This course provides students with the knowledge and skills needed to isolate, document and resolve problems on a Windows 7 desktop or laptop computer.

Course Schedule

    • This course is not currently scheduled. Call 919-595-8200 or email info@nationalbusinesstraining.com for dates or private training.
  • S - ScheduledGTR - Guaranteed to Run

Course Outline

 1 – Identify and Resolve New Software Installation Issues

  • Overview
  • Planning New Software Deployment
  • Multilingual Deployment
  • Using Group Policy to install software
  • Using Software Restriction Policies
  • Digitally Signing Software
  • Using WMI
  • Using Applocker
  • Using Virtualization for Testing
  • Resolve Software Installation Issues
  • Review
  • Lab : Identify and Resolve New Software Installation Issues

 

2 – Resolve Software Configuration Issues

  • Overview
  • Change Default Settings on the Image
  • Enable and Disable Features
  • Pointing to a Network Resource
  • Configuring Updates
  • Resolve Configuration Issues with Group Policy
  • Driver Updates
  • Problem Steps Recorder
  • Resolve Software Configuration Issues
  • Review
  • Lab : Resolve Software Configuration Issues

 

3 – Resolve Software Failure

  • Overview
  • Event Viewer
  • Event Forwarding
  • Application Compatibility Toolkit
  • Windows Troubleshooting Platform
  • Windows Experience Index
  • Testing Compatibility with Safe Mode
  • System Restore
  • Resolve Software Failure
  • Review
  • Lab : Resolve Software Failure

 

4 – Identify and Resolve Logon Issues

  • Overview
  • Authentication Process
  • Machine Accounts
  • Trust Relationships
  • Network Services
  • User Account Properties
  • User Profiles
  • Resolve Logon Issues
  • Review
  • Lab : Identify and Resolve Logon Issues

 

5 – Identify and Resolve Network Connectivity Issues

  • Overview
  • Scope of the Problem
  • Hardware Issues
  • TCP/IP Configuration
  • Network Routing
  • IPSec Configuration
  • Network Connectivity Tools
  • Branch Cache
  • Resolve Network Connectivity Issues
  • Review
  • Lab : Identify and Resolve Network Connectivity Issues

 

6 – Identify and Resolve Name Resolution Issues

  • Overview
  • DNS Name Resolution
  • Using a Hosts files
  • WINS Configuration
  • Using LMHOSTS files
  • Name Resolution Order
  • Manual vs DHCP Configuration
  • Resolve Name Resolution Issues
  • Review
  • Lab : Identify and Resolve Name Resolution Issues

 

7 – Identify and Resolve Network Printer Issues

  • Overview
  • Connecting to a Network Printer
  • Managing the Print Spooler
  • Setting Printer Priorities
  • Creating Printer Pools
  • Configuring Drivers
  • Printer Schedules
  • Printer Permissions
  • Manage Printers with Group Policy Settings
  • Resolve Network Printer Issues
  • Review
  • Lab : Identify and Resolve Network Printer Issues

 

8 – Identify and Resolve Performance Issues

  • Overview
  • Analyzing Event Logs
  • Setting Power Management
  • Optimize Processor Usage
  • Optimizing Memory Usage
  • Optimize Hard Drive Usage
  • Optimize Network Usage
  • Performance Tools
  • Resolve Performance Issues
  • Review
  • Lab : Identify and Resolve Performance Issues

 

9 – Identify and Resolve Hardware Failure Issues

  • Overview
  • Diagnosing Memory Failure Issues
  • Hard Drive Issues
  • Network Card Issues
  • Power Supply Issues
  • Windows Hardware Diagnostic Tools
  • Resolve Hardware Failure Issues
  • Review
  • Lab : Identify and Resolve Hardware Failure Issues

 

10 – Identify and Resolve Wireless Connectivity Issues

  • Overview
  • Signal Strength
  • Wireless Security
  • Wireless Profiles
  • Management Options for Wireless Devices
  • Resolve Wireless Connectivity Issues
  • Review
  • Lab : Identify and Resolve Wireless Connectivity Issues

 

11 – Identify and Resolve Remote Access Issues

  • Overview
  • Remote Access Methods
  • Dial-up Configuration
  • VPN Configuration
  • DirectAccess Configuration
  • Authentication Protocols
  • Resolve Remote Access Issues
  • Review
  • Lab : Identify and Resolve Remote Access Issues

 

12 – Manage File Synchronization

  • Overview
  • Configuring Offline File Access
  • Synchronization Settings
  • Transparent Caching
  • Roaming Profiles
  • Restoring Network Files
  • Resolve File Synchronization Problems
  • Review
  • Lab : Manage File Synchronization

 

13 – Identify and Resolve Internet Explorer Security Issues

  • Overview
  • Configure Security Zone
  • Configure Security Levels
  • Configure Privacy Settings
  • Managing Add-ons
  • Configure Smart Screen Filter
  • Other Security Issues
  • Resolve Internet Explorer Security Issues
  • Review
  • Lab : Identify and Resolve Internet Explorer Security Issues

 

14 – Identify and Resolve Firewall Issues

  • Overview
  • Securing Network Applications and Features
  • Program and Port Exceptions
  • Configuring Notifications and Logging
  • Network Security Tools
  • Resolve Firewall Issues
  • Review
  • Lab : Identify and Resolve Firewall Issues

 

15 – Identify and Resolve Issues Due To Malicious Software

  • Overview
  • Proactive Malware Protection
  • Protecting Internet Explorer
  • Windows and Anti-Virus Updates
  • Recovering From Malware Infection
  • Resolve Issues Due To Malicious Software
  • Review
  • Lab : Identify and Resolve Issues Due To Malicious Software

 

16 – Identify and Resolve Encryption Issues

  • Overview
  • Configuring a Recovery Agent
  • Using EFS
  • Using BitLocker
  • Encryption Tools
  • Resolve Encryption Issues
  • Review
  • Lab : Identify and Resolve Encryption Issues

 

17 – Identify and Resolve Software Update Issues

  • Overview
  • Types of Windows Updates
  • Using Windows Update
  • Using Microsoft Update
  • Resolve Software Update Issues
  • Review
  • Lab : Identify and Resolve Software Update Issues

Course Objectives

After completing this course, students will be able to:

  • Identify and Resolve Desktop Application Issues
  • Identify the Cause of and Resolve Networking Issues
  • Manage and Maintain Systems That Run Windows 7
  • Support Mobile Users
  • Identify the Cause of and Resolve Security Issues

Target Audience

This course is intended for Windows 7 desktop support technicians who resolve Tier 1 and 2 problems on desktop computers. A minimum of three years of experience configuring and supporting desktop or laptop operating systems is recommended.

 

This product is currently out of stock and unavailable.

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