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ITIL Training & Certification Courses

ITIL Certification Training

ITIL Training & Certification Courses at National Business Training

ITIL Training and Certification

ITIL Training & Certification Courses and Exams – Foundation and Intermediate

The ITIL Certification scheme is comprised of a modular approach which allows students to build a foundation and then specialize in advanced concepts going forward.

ITIL FOUNDATION

The ITIL Foundation is the entry level qualification which offers a general awareness of the key elements, concepts, and terminology used in the ITIL Service Lifecycle, including the links between Lifecycle stages, the processes used, and their contribution to Service Management practices.

ITIL PRACTITIONER

ITIL Practitioner is the next stage after ITIL Foundation. ITIL Practitioner provides “how to” guidance to begin applying ITIL best practices within an organization. It has been developed provide a step between Foundation and the Intermediate Level and aims to improve the ability of individuals to adopt and adapt ITIL in their organizations.

ITIL INTERMEDIATE

An ITIL certification at the Intermediate level consists of multiple modules, each with different focuses and paths that can be selected. Take as few, or as many, intermediate qualifications as required to suit needs. The ITIL Intermediate level courses are the most helpful parts of the helpful framework in helping organizations implement and see results from ITIL.

ITIL Intermediate (Lifecycle Stream): Addresses aspects of ITIL from a holistic, lifecycle perspective. Lifecycle may be more suited to those with managerial responsibility looking at the overall IT Service Management picture. The Service Strategy course in particular is very much rooted in the broader corporate strategy and governance environment:

  • ITIL 2011 Service Strategy
  • ITIL 2011 Service Design
  • ITIL 2011 Service Transition
  • ITIL 2011 Service Operation
  • ITIL 2011 Continual Service Improvement

ITIL Intermediate (Capabilities Stream): Prescriptive modules with detailed views of the inputs, activities, concepts, metrics and outputs of each process, which develops capabilities for best practices of IT processes, rather than just management of them. They are most useful to those who will be taking part in the day-to-day practical activities described within each of the processes:

  • ITIL Intermediate Operational Support & Analysis 2011 Edition
  • ITIL Intermediate Planning, Protection & Optimization 2011 Edition
  • ITIL Intermediate Release, Control & Validation 2011 Edition
  • ITIL Intermediate Service Offerings and Agreements 2011 Edition

ITIL Certifications and Exams – Expert and Master

ITIL EXPERT

The ITIL Expert level of certification is aimed at those individuals who are interested in demonstrating a superior level of knowledge of ITIL in its entirety. Achieving this level of ITIL certification will improve one’s career advancement and progression within the IT Service Management field.

ITIL® Managing Across the Lifecycle

To be eligible for the ITIL Expert certification, you must:

✔ Have earned a minimum total of 17 credits from the Foundation, Practitioner, and Intermediate modules
✔ The Managing Across the Lifecycle (MALC) module must then be taken and passed to achieve a total of 22 credits, which is the minimum required for ITIL Expert level

*Candidates who achieve ITIL Expert level will also satisfy the pre-requisite entry criteria for the ITIL Master Level.

ITIL MASTER

The ITIL Master certification validates the capability of the candidate to apply the principles, methods, and techniques from ITIL in the workplace.

To be eligible for the ITIL Master Qualification, you must:

  • Have reached the ITIL Expert level; and
  • Have worked in IT service management for at least five years in leadership, managerial, or higher management advisory levels

ITIL CERTIFICATION CREDIT SYSTEM

Each ITIL certification has been assigned a specific credit value, based upon their level of ITIL content.

Upon successful completion of any ITIL examination recognized under the credit system, a student will be awarded both the certification and the credits attached.

The credits earned through this system can then be used towards the ITIL Expert level of certification, for which candidates must have earned a required number of credits (22) from qualifications which cover the full spectrum of ITIL best practice.

ITIL® is a registered trade mark of the Cabinet Office. The Swirl logo™ is a trade mark of the Cabinet Office. IT Infrastructure Library® is a registered trade mark of the Cabinet Office.

Available via live online classes, at our facility in Raleigh-Durham, NC, and on-site training throughout North Carolina including Fayetteville, Wilmington, Charlotte, Greenville/New Bern, Greensboro, Jacksonville, and Winston-Salem.

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ITIL Training & Certification

ABOUT ITIL

ITIL is managed by AXELOS, and is part of their Best Practice Solutions portfolio, which are designed to help organizations become more effective across a range of key business capabilities including IT Service Management, project, programs, and security.

AXELOS internationally-recognized best practice methods include ITIL®, PRINCE2®, and RESILA® and includes guidance on cyber resilience, risk, value and portfolio management. Training is provided through ITIL AXELOS Authorized Training Organizations such as National Business Training, who is also an AXELOS Strategic Partner.

WHAT IS ITIL?

ITIL is the most widely accepted and trusted approach to IT service management in the world, providing a cohesive set of global best practices, drawn from the public and private sectors internationally. ITIL enables utilization of leading edge IT capabilities to provide world class services and maximize value.

BENEFITS OF ITIL TRAINING

Employing IT service management best practices described in ITIL, organizations have been proven to increase productivity, optimize costs and improve customer experience. Adopting and adapting ITIL according to each organization’s specific requirements enables service providers, regardless of type, size or location to:

  • Support business outcomes
  • Enable business change
  • Optimize customer experience
  • Manage risk in line with business needs
  • Show value for money
  • Continually improve

ITIL TRAINING AT NATIONAL BUSINESS TRAINING

ITIL TrainingEvery ITIL course from National Business Training follows AXELOS standards. You can count on National Business Training to help you obtain best in industry ITIL training that will enhance your career, as well as help organizations implement ITIL frameworks.

ITIL training from National Business Training provides the key to unlock the value from your IT investments, by using best practice frameworks to align your IT services with your organizations strategy and goals.

ITIL® is a registered trade mark of the Cabinet Office. The Swirl logo™ is a trade mark of the Cabinet Office. IT Infrastructure Library® is a registered trade mark of the Cabinet Office. The Certified Partner Logo is a trade mark of AXELOS Limited.

ITIL Courses

National Business Training - Computer Training
3

ITIL 2011 Awareness

$695.00

Learn about how the IT Infrastructure Library (ITIL) can help align with business and IT, control costs, improve service quality, and more

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National Business Training - Computer Training
3

ITIL 2011 Continual Service Improvement

The ITIL Continual Service Improvement course prepares students to take the ITIL® v3 Continual Service Improvement Intermediate exam.

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National Business Training - Computer Training
3

ITIL 2011 Release, Control and Validation

Learn the principles and core elements of the Service Capability approach to IT Service Management and the processes & roles, activities and execution.

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National Business Training - Computer Training
3

ITIL 2011 Service Design

The course prepares candidates to take the ITIL® v3 Service Design Intermediate exam as well as proving valuable workplace knowledge.

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National Business Training - Computer Training
3

ITIL 2011 Service Offerings and Agreements

The course prepares candidates to take the ITIL® v3 Service Offerings & Agreements Intermediate exam.

National Business Training - Computer Training
3

ITIL 2011 Service Operation

$2,595.00

The course prepares students to take the ITIL® v3 Service Operation Intermediate exam as well as proving valuable workplace knowledge.

National Business Training - Computer Training
3

ITIL Foundation 2011 Edition

$1,995.00

The ITIL Foundation course is the entry level certification course for IT Service Management Best Practices training in ITIL.

National Business Training - Computer Training
3

ITIL Intermediate Capabilities: Operational Support & Analysis (2011 Edition)

$3,095.00

The ITIL Intermediate Capabilities: Operational Support & Analysis course prepares candidates to plan and implement Service Management Technologies.

National Business Training - Computer Training
3

ITIL Intermediate Capabilities: Planning, Protection, & Optimization (2011 Edition)

$3,095.00

PPO (Planning, Protection & Optimization) course is part of the ITIL® v3 Intermediate Capability certification stream.

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National Business Training - Computer Training
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ITIL Intermediate Capabilities: Release, Control & Validation 2011 Edition

Learn the skills to take the ITIL® Release, Control & Validation Intermediate exam and valuable knowledge that can be implemented in the workplace.

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National Business Training - Computer Training
3

ITIL Intermediate Capabilities: Service Offerings & Agreements 2011 Edition

The Service Offerings & Agreements course is part of the ITIL® v3 Intermediate Capability certification stream.

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National Business Training - Computer Training
3

ITIL Intermediate Lifecycle: Continual Service Improvement 2011 Edition

Learn the skills to take the ITIL® Continual Service Improvement intermediate exam as well as valuable knowledge that can be implemented in the workplace.

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National Business Training - Computer Training
3

ITIL Intermediate Lifecycle: Service Design 2011 Edition

Learn the skills to take the ITIL® Service Design intermediate exam as well as valuable knowledge that can be implemented in the workplace.

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National Business Training - Computer Training
3

ITIL Intermediate Lifecycle: Service Operations 2011 Edition

The course prepares students to take the ITIL® v3 Service Operation Intermediate exam as well as proving valuable workplace knowledge.

National Business Training - Computer Training
3

ITIL Intermediate Lifecycle: Service Strategy (2011 Edition)

$2,595.00

The ITIL 2011 Service Strategy course prepares candidates to take the ITIL® v3 Service Strategy Intermediate exam within the Service Lifecycle.

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National Business Training - Computer Training
3

ITIL Intermediate Lifecycle: Service Transition 2011 Edition

The ITIL® v3 (version 3) ST (Service Transition) course  prepares candidates to take the ITIL® v3 Service Transition Intermediate exam.

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National Business Training - Computer Training
3

ITIL Intermediate Lifecycle: Service Transition 2011 Edition

Learn the skills to take the ITIL® Service Transition Intermediate exam as well as valuable knowledge that can be implemented in the workplace.

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National Business Training - Computer Training
3

ITIL Managing Across The Lifecycle

This course offers the ability to achieve the ITIL Expert certification upon passing the ITIL Managing Across the Lifecycle exam.

National Business Training - Computer Training
3

ITIL Practitioner Certification 2016 Edition

$1,995.00

The ITIL Practitioner offers practical guidance to support your business’ objectives, developing the skills to apply ITIL concepts in the organization.